Customer Service Representative

Harmony, PA 16037

Post Date: 03/14/2018 Job ID: 314182 Industry: Clerical/Office Pay Rate: 14-15 hr

Our client company located in Harmony, PA is currently in need of a Customer Service Rep. Previous experience working in metal industry is a MUST. Essential Functions: Timely customer communication including, but not limited to quotes, expediting, customer inventory, order completion, shipping/receiving notifications and billing. Quote customers based on book price pages, contract price pages and costing worksheet with direction from the office/customer service manager. Notify customers upon receipt of material and material received without a purchase order. Document contract review on the customer PO. Accurately enter sales order and material processing orders into AS400/Metalware. Production record material process orders and/or confirm accuracy of production recording. Notify customer as soon as material is ready to ship and provide shipping documents. Deliver accurate and timely BOLs to shipping department. Schedule trucks for those customers who do not make their own shipping arrangements. Bill completed sales orders and/or confirm accuracy of invoices. Assists their manager in reconciling the physical inventory discrepancies. Provide exceptional support to both external and internal customers. Continuously works toward customer satisfaction. Participates as needed in special department projects. Provides reports as requested. This is a full time temp-hire position Monday-Friday 8am-5pm, occasional evening and weekend work may be required as job duties demand. 

Jessica Ryan
Branch Manager

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