Titusville, PA 16354
Collections Supervisor needed for a Titusville financial institute. Candidate MUST have previous management/leadership experience to be considered. Responsible for overseeing all Collections Specialists to ensure proper collection efforts are completed & compliance guidelines followed. Monitor reports to ensure team is meeting daily call goals. Resetting auto dialer on a daily-basis. Take escalation calls as needed. Responsible for skip tracing report submission. Responsible for delegating duties to team members. Provide timely follow up on Collection Specialists work expectations. Approve time off requests & ensure timesheets are accurate. Calculate monthly incentives. **Must have strong leadership skills and ability to motivate, strong organizational skills and ability to multi-task. Customer service experience is required, with knowledge of MS Office to include Excel, word & Outlook. Prior experience in debt collection & mortgage servicing required. MUST have flexible schedule. Mon-Fri 9am-6pm, one day a week will be 11am-8pm and one Saturday per month 8am-12pm. Pay is DOE. This is a DIRECT HIRE! Must have clean background! Please submit a resume with detailed experience for consideration. EOE.